Instrument Trial & Shipping Policies

Choosing an instrument requires a collaborative effort between the purchaser, teacher (if applicable), and Mercury Fine Violins, Ltd. We will do our utmost to help you make the purchase that is best for you. The following parameters must be considered before choosing an instrument to ensure it is suitable for you:

Once these parameters are established it is best to call and determine availability to ascertain if that particular instrument is stocked or must be special ordered. Instruments can be purchased with or without the associated accessories (bow, case, shoulder rest, etc.) We highly recommend that instruments be tried out in our shop prior to purchase, we have set up our shop hours of operation to make this as convenient as possible for our customers.

For instruments taken out on trial we do require a valid photo ID/proof of residency and a major credit card.

Trial Periods

If an instrument needs to be shipped for a trial the above mentioned choice parameters should be even more strongly considered prior to ordering to save unneeded shipping expenses. Mercury Fine Violins, Ltd. pays for shipping to your location and you are responsible for return shipping charges. We will provide up to a maximum of two instruments for trial via shipping. Be sure to allow adequate transit time when returning an instrument.

Shipping

Instruments will only be shipped out in proper cases and must be returned in the same manner. The instrument must be insured to it's value for the return shipment. YOU are responsible for assuring that the instrument is properly insured and correctly packed for return shipments. The customer is fully responsible for any damage to the instrument and/or outfit and agrees to facilitate carrier claim processing if the damage is shipping related. The customer is fully responsible for damage due to improper packing as the shipping carrier is not liable for improper packing.